We want you to be happy with your purchase and we apologize if you have an unsatisfactory experience. We assure our customers a seamless and smooth Return & Exchange experience for all items purchased from us, provided all the following conditions are met :
- We accept returns within 7 days from the date of delivery.
- All items must be in their original packaging with product tags intact.
- All items must be unworn, unused, unwashed and in their original condition.
- Clearance item(s) are non-exchangeable and non-returnable.
If any of the above conditions is not met, we will be unable to process any claims for exchanges or refunds.
VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 7 days of receiving orders from Mirabella.
EXCHANGES & RETURNS ONLINE
1. All requests for returns of prepaid orders will be refunded back to the original mode of payment.
2. Refunds for Cash on Delivery (COD) orders will be made to the customer’s bank account. The COD refund will be initiated once the customer furnishes their bank account details to us and the same will be processed in 10-14 working days.
3. Once the refund/exchange is initiated by the customer, our logistics partner will pick-up the item from the customer’s address within 5-7 business days. Upon receipt of the item at our warehouse, we shall ship the replacement item (incase of an exchange).
4. Return/Exchanges initiated by a customer living in a non-serviceable pin code (Pincodes where shipment cannot be picked by our logistics partners for return/exchange) will need to be shipped by the customer themselves. We will reimburse the shipping charges borne by the customer once we receive the item at our warehouse.
5. If any of the products received by the customer is deemed defective or a wrong shipment, Mirabella will bear the cost of shipping the replacement item(s) back to the customer. Please note that all exchanges are subjected to stock availability.
6. Refund for item/items purchased under a combo discount offer (discounts that are offered on order of 3 or more items) shall be returned after deducting the total discount availed by the customer on that order.
7. We allow free exchange for an item only once. Repeat exchange will be charged.
OTHER TERMS & CONDITIONS FOR RETURNS/EXCHANGES
1. We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.
2. Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear or mishandling of a product.
3. Mirabella makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
4. All decisions made by Mirabella are final.